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Items may be returned within 14 days of receipt as follows:

  • Garments must be unused and undamaged.
  • They must be in the original packaging with all labels and swing tickets attached, in the condition as supplied.
  • We are unable to accept the return of items that have been altered to order, altered by yourself, or been embroidered with a logo.
  • Faulty items will be replaced free of charge and your return carriage refunded.


  • Before returning anything please contact us on Freephone 0808 2222 925 or e.mail to stating the reason for returning the item.
  • We will then either fax or e.mail you a returns authorisation form.
  • Please ensure that the goods are securely packed and use a means of carriage that is traceable. Return carriage is at your expense.
  • The address to return the goods is stated on the form.


  • When we receive your returned items, following a satisfactory inspection, we will credit you for the original cost of the item.
  • In order to keep our prices low we regret that we are unable to refund your original carriage cost.


Finally, if you have any concerns at all about returning items, please call us to discuss them.

Cancellation Policy

  • You are entitled to cancel your order if you so wish, provided this is no longer than 14 days after the day on which you receive your goods.
  • Your right to return products does not apply to goods made to your specification or that have been clearly personalised.
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel, your phone number and email address.
  • You can cancel by email: or call 0808 22 22 925.
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you the amount in relation to goods to which cancellation rights apply. Delivery costs excluded.

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9to5 Clothing

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Durham Businesswear Limited trading as 9 to 5 Clothing is registered in England (Registration number: 10334002). Registered address: The Old Post Office, 5 Pink Lane, Newcastle upon Tyne, NE1 5DW. See our privacy policy and terms and conditions.
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